A video call with the best possible image and sound will give you sight of the situation, literally. We bring your eyes and ears to a location without the need to travel.
Videosupport.me automatically gathers all sorts of useful data, like the contact information and GPS-location of your customer. Questions like; Where were the most failures? In which area? And with what product? The answers to those questions will help you improve your services and products.
During each video call you record any or all of the conversation you like. You can also take screenshots that you may require for your documentation process. The recorded video’s and screenshots will help you to create accurate management information, training material and warranty claims. The system creates a repository of valuable information about both your customer as well as the service(s) you deliver
All customer data is stored against individual customer files in a searchable database. In addition, the database will store your own notes or those of a colleague which can be easily tagged to each customer file in order the classify every call. All this information can be downloaded as a PDF which can either be attached to an e-mail, customer quotations, or any other relevant location within the customer file.
You want to serve your customer directly and with relevant advice.
Videosupport.me is a web based tool, which allows you to set up a live video connection using any smartphone with your customer within in seconds.
By simply sending them an email with a link, a video connection is then automatically set up, no registration or account is needed.
Simple, consistent and direct contact.