Not only does the success of your company depend on your product or service it is also dependant on the quality of your customer service. Are you available? Can you answer the questions quickly and accurately? Videosupport.me makes your customer service personal by enabling face to face contact
Videosupport.me will potentially enable you to realise saving on both cost and time. You see what the customers sees without having to do a site visit. The system enables you to see and listen to the situation and enable swift and precise action to be taken for your customers.
Videosupport.me gives you insights into the trends and developments within your customer segments. How long does a call take? The category of problems, how frequently they occur and for which customers. How do your employees perform against the internal benchmarks you set. This will provide valuable information to enable you to optimise the service you offer.
You create your own flexibility: your location or your customer’s location becomes irrelevant. You are no longer bound by the opening times with which historically you would have visited your customers. Your video connection, allows you to optimise both you and your customers time as efficiently as possible.